Here are some of the Frequently Asked Questions by our customers. If you do not find what you are looking for here, please contact us at eshop(at)pumpera.com.my and we will try to resolve it for you.

Shipping fee varies for different region. For more information, please check our Shipping Policy (Article 13).

We accept payment via credit card and online bank transfer through PayPal and iPay88’s secure gateway. For more information, please check our payment policy under Terms & Conditions (Article 9).

Delivery of item(s) in stock usually takes around 7 business days (excluding weekends and Public Holidays).
However, ordering of goods in advance is advisable to avoid the rare event of late delivery. You can also opt for Self Collection, you would need to call us at 603-5192 2828 to arrange a suitable collection time.

We respect your privacy so you can feel safe shopping in PE eShop. For more information, please read our Privacy Policy (Article 23).

Upon receiving an order, Pump Era Sdn Bhd will be notified and process your order promptly. If item(s) are in stock, we will ship out your item(s) within 7 business days (excluding weekends and Public Holidays). In the rare event of encountering problems of any kind, we will contact you and resolve it the best way we possibly can.

Yes, you will receive an invoice issued by Pump Era Sdn Bhd.


These FAQ were last updated on 23/12/2016.