Shipping Policy

Article 8 | Pricing

All prices are quoted in Ringgit Malaysia (RM). Every effort is made to update and keep current the prices shown on our website. However the Company reserves the right to amend prices in respect of orders which have not been accepted. Where a product is pictured on the website is for reference only (the actual product may vary slightly), the price quoted includes only the main product described and not any accessories or accompanying items shown except where otherwise stated.

 

Article 9 | Payment

Payment Method

  1. Via Pay Pal or iPay88 – We are able to accept credit card payment and direct bank transfer online through PayPal or iPay88’s secure gateway – a convenient and absolutely safe way of payment. Choose your preferred payment option during checkout and you will be taken to the respective secured site for transaction.
  2. All purchases will only be delivered upon full payment and clearance.
  3. Upon confirmation and successful transaction of payment, we will E-mail you an Order Confirmation and Delivery Order, which includes your Tracking Number. Any delays in shipment or unavailability of purchased item(s) will be notified via E-mail.

 

Article 10 | Product Availability

  • Products that are currently in stock in our warehouse, typically your order will be shipped out to you within 7 business days (excluding weekends and Public Holidays) from date of full payment received.
  • If any products are not available at the time of your order we will contact you immediately via E-mail, you will then have the option to wait for the stock replenishment or we will give you a full refund.

 

Article 12 | Self Collection

  • Upon choosing Self Collection option (currently only available for Kuala Lumpur, Selangor and Putrajaya addresses), customers agree to collect item(s) purchased only from Pump Era Sdn Bhd (26 & 28 , Jalan Kapar 27/89, Megah Industrial Park, Seksyen 27, 40400 Shah Alam, Selangor, Malaysia).
  • Customers will be contacted within 7 business days about the status of item(s) purchased.
  • If products are currently in stock in our warehouse, we will contact you when it is ready for collection. Products are expected to be picked up within two weeks from the date. Please call 03-51922828 for further enquiries or to arrange collection schedule.
  • If any products are not available at the time of your order, we will contact you immediately via E-mail, you will then have the option to wait for the stock replenishment or we will give you a full refund.
  • Kindly have your Reference Number ready for verification upon collection.

 

Article 13 | Shipping Policy

  • We encourage self collection from Pump Era Sdn Bhd. However, if shipping is required, please check the table below for shipping fee applied.
Weight (kg)Price Per Kg (RM)
West MalaysiaEast MalaysiaBrunei
< 1 - < 246.0055.00108.00
2 - < 450.0062.00145.00
4 - < 658.0075.00190.00
6 - < 865.0089.00234.00
8 - < 1071.00102.00277.00
10 - < 20108.00200.00351.00
20 - < 30181.00341.00563.00
30 - < 40281.00494.00787.00
40 - < 50407.00674.001036.00
50 - < 60560.00880.001310.00
60 - < 70725.001113.001608.00
70 - < 80947.001373.001933.00
80 - < 901180.001659.002282.00
90 - < 1001440.001972.002656.00
  • All shipping to East and West Malaysia is subjected to 0% GST.
  • For Self Collection, please call 03-51922828 for further enquiries or to arrange collection schedule. Kindly have your Reference Number ready for verification.
  • For delivery to other location, please contact us at eshop@pumpera.com.my or call 03-51922828 for further enquiries.

 

This policy is extracted partly from the Terms & Conditions.
For full information, please go to our Terms & Conditions page.

The Shipping Policy was last updated on 1/06/2018.